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General
General
Answers to some of our top queries.
By Martin
1 author
24 articles
About Us
Where is ICECARTEL based?
Do you have a physical location?
Guarantee
What is the ICECARTEL Guarantee?
Product Info
How to protect and store jewelry?
Does moissanite get cloudy over time?
Does moissanite pass the diamond tester?
What materials do you use?
Orders
I've received the wrong item
Can I apply a discount code after I place an order?
Can I edit my order after purchasing?
Can I cancel my Order?
Shipping & Delivery
Where are orders shipped from?
How long does shipping take?
How can I track my purchase?
Top 5 Questions
How to buy custom jewelry?
Do you offer financing?
How do I return an item?
What is the ICECARTEL Guarantee?
Can I cancel or edit my Order?
How can I track my order?
Returns & Refunds
I received a damaged item. What do I do?
I want to exchange my items
When Will I Receive a Refund?
What is the return policy?
